Across industries, more and more companies are in the process of transforming from a product-centric business to customer-centric, services-led businesses. While a few consider services as an opportunity, others deem it as the key to survival in an increasingly competitive and commoditized products market. With ever-changing customer demands for scalable on-demand services, the need for meaningful and long lasting business relationship with customers has emerged as a major business strategy.Benefits
As demonstrated by leading product companies and independent managed service providers, smart use of technologies can enable companies to increase their service performance levels and adopt a broader and faster transformation. Celstream is a trusted partner for such leading companies and offers a portfolio of solutions that enable you to:
- Build a connected and collaborative organization that allows immediate access to the right information from any place; instant collaboration with industry experts and communities; and resolution of issues faster through automated workflows resulting in superior service efficiency, productivity and customer satisfaction
- Deliver differentiated services which provide rich experience, are innovative & cost effective, and help gain competitive advantage through customized value added services and feature enhancements
- Realize your vision of a smarter enterprise through seamless integration of people, process, systems and devices, and enabling a holistic view of the enterprise; combination of open standards based, secure and scalable platforms with robust engineering services; and responding quickly and effectively to ever-changing global market demands
Our key offerings for the service organizations include:
- Enterprise solutions that allow full lifecycle, advanced management of distributed assets enabling smarter collaboration between devices, people and systems. Read more…
- Enterprise Mobility solutions that enable field service technicians and other mobile workforce to have instant access to information and workflows enabling faster issue resolution, higher productivity and reduced cost of service. Read more…
- Smart Front Panel solutions that extend the device functionality, provide richer user experience and enable a new channel of monetizing physical, digital and virtual goods & services. Read more…
- Cloud enablement and migration that helps services organizations meet their scaling and global footprint needs instantaneously. Organizations can leverage Celstream’s rich experience in developing public, private or hybrid cloud solutions to bring agility to their operations. Read more…
|Improve productivity & first-time-fix rate of field services technicians
Celstream recently developed an attractive and intuitive enterprise mobility application for a US-based technology major. This easy to use app instantly improved the productivity & first-time-fix rate of the field services workforces and technicians of our client. Please click on the link below to read the full case study.
|Drive business growth through innovative hybrid cloud solutions
Celstream's strong domain and technology expertise helped the customer to develop a cloud based digital media asset management solution for small and medium broadcast studios. The solution reduces the SMB studios' investment in physical infrastructure and other on-premise assets through a pay-as-you-use model.